Who can resolve violations?
The Resolve button is visible to Owners, Managers, and Sales Reps. Viewers can see violations and export them, but can't resolve them.
Manual Resolution
Go to Violations in the sidebar
Click the Resolve button on a violation
Add an optional resolution note (e.g., "Contacted retailer, price corrected")
The violation is marked as resolved with a timestamp
Auto-Resolution
If a retailer's price returns above MAP on the next scan, the violation is automatically resolved. No action needed — ChannelGuard handles it.
Filtering Violations
Use the filters at the top of the violations page:
Severity — Low, Medium, High, or Critical
Source — Amazon, Google Shopping, or Walmart
Status — Active (unresolved) or Resolved
Search — Find by product name or retailer name