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Salsify Connection Issues

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Tickets submitted through the messenger or by a support agent in your conversation will appear here.

Issue	Cause	Solution
"Test Connection failed"	Invalid API key or org ID	Verify your credentials in Salsify Settings → API Keys. Make sure the key hasn't expired or been revoked.
Products not syncing	Salsify export API timeout	Check the Salsify status page for outages. Retry the pipeline from the Sync page.
Missing MAP prices	Field not mapped in Salsify	Ensure a "MAP Price" field exists on your Salsify products and is populated.
Duplicate products	SKU mismatch	Verify that SKUs are consistent between your Salsify catalog and ChannelGuard.
Wrong products syncing	Status filter not set	Go to Settings → Data Source and configure which product statuses to include (e.g., "Active", "Sellable").