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Salsify Connection Issues

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This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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Issue	Cause	Solution
"Test Connection failed"	Invalid API key or org ID	Verify your credentials in Salsify Settings → API Keys. Make sure the key hasn't expired or been revoked.
Products not syncing	Salsify export API timeout	Check the Salsify status page for outages. Retry the pipeline from the Sync page.
Missing MAP prices	Field not mapped in Salsify	Ensure a "MAP Price" field exists on your Salsify products and is populated.
Duplicate products	SKU mismatch	Verify that SKUs are consistent between your Salsify catalog and ChannelGuard.
Sync produces empty rows	Salsify property names don't match the default map	Go to Settings → Product Sync → Salsify Field Mapping and enter your organization's property names.
Wrong products syncing	Status filter not set	Go to Settings → Data Source and configure which product statuses to include (e.g., "Active", "Sellable").